How to Deal with Wrong Deposit? – OrangeX

Dear OrangeX Users,

If you encounter the problem of wrong deposit, please follow the instructions below:

1. Deposit to a non-OrangeX address

OrangeX will not be able to help you retrieve assets.

2. The deposit amount is less than the minimum deposit amount

OrangeX will not be able to assist you to deposit it into your account.

3. Deposit A currency to B currency address (eg: deposit BTC to BCH address of OrangeX)

Please provide your UID, deposit currency, deposit quantity, deposit address, blockchain transaction ID and specific situation that you encountered to the email of our customer service.

4. Deposit currency not listed on OrangeX

Please search for the help of online customer service or email to support@orangex.com

Email address: support@orangex.com

We will submit it to the wallet technical staff for retrieving and processing. Because of that such problems require a lot time and work, the processing cycle for such problems is relatively long, which will at least take one month or more. Please wait patiently.

Thanks for your support!

OrangeX Team

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